Privacy Policy

1. Introduction

At Paws & Polish, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility or use our services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

  • Name and contact details
  • Pet information (name, breed, age, medical history)
  • Appointment history and service preferences
  • Payment information
  • Photos of your pets (with consent)
  • Emergency contact information
  • Veterinary records when provided

2.2 Technical Information

When you visit our website, we automatically collect:

  • Device information
  • Browser type and version
  • Access times and dates
  • Pages viewed
  • IP address

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing grooming services and maintaining service records
  • Scheduling and managing appointments
  • Communicating about services and appointments
  • Maintaining pet health and grooming history
  • Improving our services and customer experience
  • Ensuring the safety and security of pets in our care
  • Complying with legal obligations

4. Data Protection

We implement appropriate security measures to protect your personal information, including:

  • Secure storage systems
  • Limited access to personal information
  • Regular security assessments
  • Staff training on data protection
  • Encryption of digital records

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Maintain accurate business and service records
  • Comply with legal requirements
  • Resolve any disputes

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for optional data processing
  • Receive a copy of your data
  • Object to certain data processing

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised effective date.